Terms of use

1. Definitions

“Katfi” is a Syrian online platform that makes it easy to book short-term stays (hotels, apartments, chalets, rooms and farms) inside Syria. A “host” is anyone who lists a place on the platform after verifying their account. A “guest” is anyone who requests to book a place. A “booking” is a request that the host has accepted and that has been paid for. Katfi is an intermediary between the two parties: it does not own or manage the places listed, and it is not a party to the accommodation agreement itself.

2. Account and use

An account is created with an email address and a password. You must be 18 or older, and your details must be accurate and up to date. You are responsible for keeping your password secret and for everything done from your account.

It is forbidden to publish fake or misleading listings, to impersonate anyone else, to post offensive content, or to agree on payment outside the platform to evade its terms.

To verify a host account we ask for an identity document or passport, which is reviewed by the Katfi team only and never published. Katfi may suspend or close any account that breaks these terms, and you may delete your account at any time from inside the app.

3. Booking and payment

• The guest submits a booking request with the dates and capacity needed. The host has 12 hours to respond, after which the request is cancelled automatically.
• Once the host accepts, the Katfi team verifies availability by phone, and then a payment window of 24 hours opens for the guest.
• Payment is manual: in cash at the Katfi office, through an approved transfer office, or in USDT; a payment counts as complete once the Katfi team confirms it.
• Prices are in US dollars; any amount shown in Syrian pounds is indicative, at an exchange rate set by the administration.
• Katfi charges a commission from the host, deducted from their earnings on each completed booking, and a service fee from the guest, added on top of the place's price; both are shown clearly before the request is sent and locked with it, with no other charges. Earnings are transferred to the host after the stay ends.
• Neither party's phone number is revealed to the other until payment is complete.

4. Cancellation and refunds

• Before payment, you can cancel the request free of charge from the app.
• After payment, the booking cannot be cancelled directly from the app; instead you submit a refund request, which the Katfi team usually decides within one working day.
• What was paid in cash is refunded in cash, with no deduction, at the Katfi office or through a transfer office near you.
• What was paid by card goes back to the card within 5 working days, or can be collected in cash immediately after deducting the 2.5% payment-gateway fee, which does not go to Katfi.
• If the host cancels the booking, or the place turns out to differ materially from its description, the full amount is refunded.
• Not showing up without notice may be treated as a completed stay, and a refund is not guaranteed.

5. Liability and disputes

Katfi does its best to verify hosts and check bookings, but it does not guarantee the condition of a place or that it matches its photos, and its liability for any booking does not exceed the commission it charged for it. The host is responsible for the accuracy of their listing and the safety of their place, and the guest is responsible for any damage they cause during the stay.

In any dispute, contact support on WhatsApp first; the Katfi team will mediate to settle it amicably, and if that fails, the Syrian laws in force apply.

We may amend these terms; we will let you know inside the app and update their date, and continuing to use Katfi after that means you accept them.