Contact support
The Katfi team is available every day from 9am to 9pm.
We reply within one working day.
مكتب كتفي — دمشق
Address
Opening hours
Office phone
Common questions
How do I delete my account?
In the app: Profile → Account settings → Delete account. Your account and your personal data are deleted. If you have money due that hasn't been paid out yet, it is paid out first and then your account is deleted — we'll tell you when you ask.
I cancelled my booking — when do I get my money back?
Cancelling before payment has no consequences. After payment, the refund request goes through a review and you'll see its status in the app. If it's urgent, message us with your booking code.
I didn't get the verification code
Check your number and your network coverage, and wait a minute before asking again. If it keeps happening, email us.
I want to become a host
In the app: Profile → Become a host. You attach an identity document, and your request is reviewed before you're allowed to publish.
I found a listing that breaks the rules
Tap the report button on the listing page, or email us with the listing link.
My payment didn't complete
If the amount was charged and your booking status hasn't changed within an hour, message us with your booking code and the transaction number — we'll trace it and get back to you.